GCTV

There is an error when I try to log in. 

If you experience any issues with your login, please contact our team via email at support@globalchampionstour.com or via chat during live events.
 

I did not receive the verification email. 

If you’ve just created a new GCTV account and can’t find the verification email, please check your spam or junk folder first. If it’s not there, get in touch with our team at support@globalchampionstour.com or via chat during live events, and we’ll help you complete your registration.

Do I need a paid account? 

You can start with a free GCTV Access Pass, which gives you access to highlights, backstage interviews, exclusive content, and live commentary.

To experience the LGCT and GCL season in full, a GCTV Live Pass allows you to watch all live classes and full replays. If you’d like access to individual round clips per horse and rider, a GCTV Pro Pass is required.
 

How do I change or cancel my subscription?

You can upgrade your subscription at any time during your billing cycle. Downgrades are not possible, and cancellations must be made before the next payment date. If you’d like to upgrade, please contact our team at support@globalchampionstour.com.

To cancel your subscription, you must be logged in. Once you are logged in, navigate to ‘My Account’, and then you will see the cancellation button under ‘Active subscriptions’.

How do I change my password? 

You can reset your password by clicking here. If you run into any issues, our support team is available at support@globalchampionstour.com or via chat during live events.

How do I watch free content? 

You can register for a free account here to be able to watch free content on GCTV. No credit card or payment details are needed to create a free account. If you are signed in, you will be able to watch free content marked with ‘GCTV Access’. 
 

How do I check my subscription? 

Log in to your account and click on “My Account”. There you’ll find your active subscription details, including your billing period.

Can I delete my GCTV account? 

If you’d like to delete your account and all associated data, please email support@globalchampionstour.com with your name, email address, and confirmation of any active subscription.
Please note that deleting your account will immediately cancel any subscriptions you currently have.
 

I have a paid subscription, but I can’t access GCTV content.

If you have an active GCTV Live or Pro subscription, please make sure you’re logged in. Once logged in, you should be able to access live streams, replays, and individual rounds (Pro only).

If the issue persists, contact our support team at  support@globalchampionstour.com or via chat during live events.

I’m having issues with the platform. How can I contact GCTV support?

Our team is always available to help. During live events, you can reach us instantly via the live chat in the bottom right corner of the screen. Outside of live events, please email support@globalchampionstour.com, and we will get back to you as soon as possible.

How can I watch GCTV?

GCTV is available on mobile, tablet, and desktop via your browser or the GCTV App. You can also cast content using Apple AirPlay or Google Chromecast from supported devices.

Is there a GCTV App?

Yes. You can download the GCTV App for IOS here and the GCTV App for Android here, allowing you to enjoy live and on-demand content wherever you are.
 

How do I cast? 

Use the casting icon in the bottom right corner of the GCTV video player and follow the on-screen instructions. You can also cast directly from most browsers using Google Chromecast.

Which competitions can I watch? 

With a GCTV Live or GCTV Pro subscription, you can enjoy Live and on-demand coverage of the full season of the Longines Global Champions Tour, GCL, and Tops International Arena.

Which commentary languages are available? 

All CSI5* classes include English commentary. French and Chinese commentary is only available for the LGCT Grand Prix and GCL rounds. CSI5* classes from Tops International Arena are available with English commentary.
 

Can I get a refund?

Refunds are made at the discretion of GCTV. If you have purchased an incorrect subscription, please contact our team at support@globalchampionstour.com. 

Full details can be found in the GCTV Terms and Conditions. 
 

Can I change my billing information? 

You must be logged in to change your billing information. Once you are logged in, navigate to ‘My Account’ and then click on ‘Update Billing details’. If you encounter any issues, contact support@globalchampionstour.com with your name, email address, and payment confirmation.
 

Where can I find event information?

Event details, including locations, schedules, and rider lists, are shared via our newsletter ahead of each event. You can also find up-to-date information on our calendar page, social media channels, and latest articles.

On event days, you can find more information on the ‘Schedule’ page.

Can I share my account? 

No. GCTV accounts are personal and cannot be shared or transferred.

For any GCTV-related queries, please reach out to our team via email: support@globalchampionstour.com